Shipping & Returns

Shipping

Orders are normally processed and shipped out from our warehouse within 24-48 business hours. Additional processing time for large party and wholesale orders of 3 or more products are allowed due to required customization time. All masquerade mask items are shipped out in a strong, sturdy box with speedy delivery service.

Domestic U.S. states will receive their order within 5-7 business days once processed. 
We offer expedited shipping: For U.S. orders only - Add Priority Mail Rush Shipping (Delivers in 3-4 business days)

We received many requests for an expedite shipping option and we're here to help. Upgrade to Next Day Air Shipping to receive your order in 1-2 business days. (Please allow us 1 business day to create and process the items) For wholesale orders, please confirm for expedited shipping options.

International orders will receive their order in 10-14 business days once processed. 

Note: Weather, natural disasters and other uncontrollable events can interrupt delivery transportation time. USPS notifies that there may be possible delays in shipment due to uncontrollable weather conditions and also, the holiday season with high volumes of shipment in transit. However, our store promises to ship out your order in a speedy manner for the quickest delivery to you possible. We hope the information helped.

Import/Custom duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to the order.

Returns Policy

We welcome returns for an exchange/refund within 30 days of delivery. Shipping fees are non-refundable, however, for all exchanges, we will ship out items to you free of charge. We hope this helped, please message us at any time!

Returns and refunds will take 3-5 business days to process once unworn/undamaged condition is verified and confirmed.

If you need to return an item, please connect with Live Help or Leave Us a Message with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

NOTE: We do not provide pre-paid shipping return labels for packages to be sent back to us if a return for refund/exchange is requested. Returns must be sent back in unworn condition and all original packaging at customer's own expense. We recommend shipping item(s) back via USPS, FedEx or UPS with tracking and receipt for processing returns for refund/exchange. 

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